Thank you for shopping with The Coffee Cartel! We’re committed to providing you with the best
possible shopping experience, including swift and reliable shipping. Please review our shipping
policy below:
Shipping Timeframes:
• Orders are typically roasted and hand-packed within 1-5 days of order being placed and
they are shipped the same day they are roasted this ensure the product arrives at
destination at the most optimal freshness level.
• Shipping times may vary depending on your location and the shipping method selected at
checkout.
• Estimated delivery times will be provided to you during the checkout process.
Shipping Rates:
• Shipping rates are calculated based on the weight of your order, the shipping method
selected, and your delivery address.
• Free shipping may be offered on qualifying orders, and any applicable promotions or
discounts will be applied at checkout.
Shipping Carriers:
• We partner with reputable shipping carriers to ensure your orders are delivered safely and
efficiently.
Order Tracking:
• Once your order has been shipped, you will receive a shipping confirmation email
containing tracking information.
• You can track the status of your order using the provided tracking number on our website
or directly through the carrier’s website.
Order Modifications:
• We are unable to modify orders once they have been placed. Please double-check your
shipping address and order details before completing your purchase.
Shipping Issues:
• In the rare event of a shipping delay or issue, please contact our customer service team at
info@thecoffeecartel.ca.
• We will work diligently to resolve any shipping-related problems and ensure your
satisfaction.
Lost or Damaged Shipments:
• If your order is lost or damaged during transit, please contact us immediately.
• We will initiate an investigation with the shipping carrier and assist you in either
replacing or refunding your order as necessary.
Returns Due to Shipping Errors:
• If you receive an incorrect or damaged item due to a shipping error, please contact us
within 24 hours of delivery.
Holiday Shipping:
• During peak holiday seasons, shipping times may be longer than usual due to increased
order volumes and carrier delays.
• We recommend placing holiday orders well in advance to ensure timely delivery.
Policy Changes:
• We reserve the right to update or revise our shipping policy at any time without prior
notice. Any changes will be effective immediately upon posting to our website.
If you have any questions or concerns regarding our shipping policy, please don’t hesitate to
contact us. Thank you for choosing The Coffee Cartel!